📖 User Guide & Knowledge Base

Everything you need to run KRTaker — step-by-step guides for every role in your building. Pick your role below or search for a topic.

❓ Frequently asked questions

How do I start my 14-day free trial?

Go to Register, create your account with your email, verify the OTP we send you, then log in to the dashboard. Your trial starts automatically — no card required.

How do I add my first building?

Log in → Properties+ Add property. Enter the name, type, city corporation and holding address. Then add units (flats/floors) under Units. Once published, your building gets a QR / Public page — print it for the lobby.

How do I generate rent invoices and collect payments?

Invoices+ Generate invoice selects the month, lease and computes TDS automatically. Tenants pay via bKash/Nagad/bank — record the payment in Payments and a digitally-signed receipt is created instantly. You can email the invoice or receipt with one click.

What does the AI caretaker (KR) do?

KR reads your portfolio and answers questions in plain language — occupancy, rent roll, unpaid invoices, upcoming renewals, tax deadlines. Open the 🤖 AI Caretaker module in the dashboard or use the chat widget.

Can my tenants log in?

Yes. Tenants get their own portal (via the Portal action on their row) — they can see their lease, pay rent online, view receipts and raise maintenance tickets without seeing any other data.

How do I give my manager or accountant access?

Superadmin/Owner → Team → invite by email. Each member gets a role (manager, accountant, service manager, legal…) and sees only the modules that role needs.

What are your support SLAs?

Support tickets carry a service-level target by priority: 🚨 Urgent — first response ≤4h, resolution ≤24h · 🔴 High — ≤24h / ≤72h · 🟠 Medium — ≤72h / ≤7 days · 🟢 Low — ≤5 days / ≤10 days. Every ticket in the dashboard shows a live SLA chip (🟢 on track / 🟠 at risk / 🔴 breached); breached tickets are escalated to the operations lead.

How do refunds and cancellations work?

Cancel any time from Settings → Subscription or by emailing support@krtaker.com — access continues until the end of the paid period. Refunds: within the first 14 days of a paid plan (if paid features unused) we refund the full amount within 7 business days. After 14 days fees are non-refundable except where required by law. See the Terms, section 3.

How do I contact support?

In the app: Community → Support (raise a ticket — the SLA clock starts immediately). Public channels: 📧 support@krtaker.com / hello@krtaker.com, 💬 WhatsApp +880 1844-680068 (9am–9pm BDT), or the contact form on contact.html. The AI caretaker (KR) is available 24/7 in the dashboard chat widget.

Still stuck?

Our team and the AI caretaker are available 24/7.

📧 Contact support 💬 WhatsApp us

Ready to put your property on autopilot?

Start managing your property portfolio with KRTaker — free 14-day trial, no card required.

Start free trial — 14 days, no card